Apply the following to communication technology:
1. Become genuinely interested in other people.
2. Smile
3. Remember a person's name
4. Be a good listener.
5. Talk in terms of the other person's interests.
6. Make the other person feel important.
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Apply winning people to your way of thinking to communication technology:
1. Avoid arguments
2. Show respect for the other person's opinions. Never say "you're wrong"
3. If you are wrong, admit it quickly and move on.
4. Begin in a friendly way.
5. Get the other person saying "yes"
6. Let the other person do a great deal of the talking
7. Let the other person feel that the idea is his or hers.
8. Try honestly to see things from the other person's point of view.
9. By sympathetic to the other person's point of view.
10. Appeal to the nobler motives
11. Dramatize your ideas
12. Throw down a challenge
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Apply leadership to communication technology:
1. Begin with praise and appreciation
2. Call attention to mistakes indirectly
3. Talk about your own mistakes before criticizing the other person
4. Ask questions instead of giving direct orders
5. Let the other person save face
6. Praise the slightest improvement
7. Give the other person a fine reputation to live up to - lead by example.
8. Use encouragement - make the fault seem easy to correct.
9. Make the other person happy about doing the thing you suggest.
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